Terms of Service

1. Agreement to Terms

By accessing or using flinter.ai (the "Site") or any services provided by Flinter (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or Service.

Flinter is a product operated by Brainhive Labs Private Limited, a company incorporated in India ("Company", "we", "us", or "our").

2. Description of Service

Flinter is an AI-powered B2B cold email outreach platform that helps sales and growth teams personalize outreach campaigns using real signals about their prospects. The Service includes:

• AI-generated, signal-based email personalization
• Multi-step outreach sequence management
• Sender mailbox management and rotation
• Unified reply inbox (Unibox)
• Lead enrichment and campaign analytics

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Be a business user (the Service is intended for B2B use only)
• Have the authority to enter into these Terms on behalf of your organization
• Not be located in a jurisdiction where use of the Service is prohibited

4. Account Registration and Plans

4.1 Registration

You create an account by signing in with a Google account. When you register and while you use the Service, you agree to:

• Provide accurate information and keep it up to date
• Keep your sign-in credentials secure and not share access to your account
• Accept responsibility for activity carried out under your account
• Tell us promptly if you believe your account has been used without your authorization
• Receive communications from us relating to your account, the Service, and changes to it

We may refuse, suspend, or withdraw access to the Service at our sole discretion.

4.2 Free plan and trial

New workspaces begin on a 14-day free trial, which requires no payment details. When the trial ends, the workspace moves to the Free plan unless you choose a paid plan. Each plan carries usage limits — including contacts, emails, and Flinter Credits — which are published on our pricing page and applied within the Service. Reaching a limit restricts further use of the affected feature until the limit resets or you change plan.

4.3 Fees and changes to plans

Paid plans are charged in advance for the billing period you select. The payment terms that apply to your purchase — including the billing period, renewal, and how to cancel — are presented to you at checkout and form part of your agreement with us.

We may change our fees, plan limits, and the features included in each plan. Changes are published on our pricing page, and where a change affects an active paid subscription we will give notice in accordance with Section 15.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service to send spam, unsolicited bulk email, or communications that violate applicable anti-spam laws (including CAN-SPAM, CASL, or GDPR)
• Use the Service to harass, threaten, or harm any individual or organization
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to transmit malware, viruses, or malicious code
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or sublicense the Service without our prior written consent
• Use the Service in any way that violates applicable local, national, or international law

You are solely responsible for ensuring your use of the Service complies with all applicable email marketing laws and regulations in your jurisdiction.

6. Email Compliance

Flinter is a tool for legitimate B2B outreach. As a user of the Service, you are responsible for:

• Ensuring you have a lawful basis to contact your prospects
• Including appropriate unsubscribe mechanisms in your emails
• Honoring opt-out requests promptly
• Complying with CAN-SPAM, CASL, GDPR, and any other applicable email regulations
• Maintaining accurate sender information

Brainhive Labs Private Limited is not responsible for how you use the Service or the content of emails you send using Flinter.

7. Intellectual Property

7.1 Our IP

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by Brainhive Labs Private Limited and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

7.2 Your Content

You retain ownership of all content you upload to or create using the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive licence to use Your Content solely to provide the Service to you.

7.3 Feedback

If you provide us with feedback or suggestions about the Service, we may use this feedback without any obligation to you.

8. Privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

9. Third-Party Services

The Service integrates with third-party services including Microsoft 365, Google Gmail, Calendly, and others. Your use of these third-party services is governed by their respective terms and privacy policies. We are not responsible for the practices of any third-party services.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY CONTENT

We do not guarantee any specific results from using the Service, including reply rates, open rates, or pipeline outcomes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRAINHIVE LABS PRIVATE LIMITED SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICE
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR DATA

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Brainhive Labs Private Limited and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your email campaigns or communications sent using the Service
• Any claim by a third party relating to content you upload or actions you take using the Service

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason including violation of these Terms. Upon termination:

• Your right to use the Service immediately ceases
• We may delete your data in accordance with our Privacy Policy
• Provisions of these Terms that by their nature should survive termination shall continue to apply

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to registered users (where applicable)

Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Brainhive Labs Private Limited regarding the Service and supersede all prior agreements and understandings.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Brainhive Labs Private Limited

106, Block 10, Zenith, Suncity,
Iblur Outer Ring Road, Bangalore,
Karnataka, India — 560102

Email: legal@flinter.ai

Website: flinter.ai

These Terms of Service were last updated on June 25, 2026.