Plans and Credits
What each plan includes, how Flinter Credits are spent on AI drafting and enrichment, and what happens when you reach a limit.
Every workspace is on a plan, and each plan sets its own limits. They're genuinely separate: reaching one doesn't affect the others, and they don't fail the same way.
What each plan includes
| Free | Lite | Pro | |
|---|---|---|---|
| Uploaded contacts | 300 | 12,000 | 120,000 |
| Active contacts | 100 | 4,000 | 40,000 |
| Emails per month | 500 | 20,000 | 200,000 |
| Flinter Credits per month | 500 | 15,000 | 50,000 |
| Sender mailboxes | 1 | Unlimited | Unlimited |
| Lead enrichment | — | Yes | Yes |
Uploaded contacts counts every lead currently held in your workspace, whether or not it sits in a campaign. Active contacts counts the subset that are in at least one campaign. Both are live counts, so taking a lead out of every campaign frees an active slot, and removing it from the workspace frees an uploaded one.
Emails and Flinter Credits are the two figures that renew. On monthly billing they renew each month; on annual billing you get twelve months' worth to use across the year, so a heavy month followed by a quiet one evens out. Annual billing is priced at ten months of the monthly rate, so paying yearly gives you two months free.
Contact limits work differently: uploaded and active contacts, and the number of email accounts you can connect, cap what your workspace holds at any one time rather than what it consumes, so they are the same on either billing option.
Your 14-day trial
New workspaces start on a 14-day trial with its own limits — 1,500 uploaded contacts, 500 active contacts, 2,500 emails, 2,000 credits, 5 sender mailboxes, and enrichment included. The trial isn't a smaller version of Lite; it's its own set of numbers.
The trial needs no card — you start it by signing up, and nothing is charged unless you choose a plan.
A few days before it ends, a banner appears telling you what's about to change. When it does end, your workspace moves to Free unless you've upgraded — and your limits start fresh at that moment. Emails you sent during the trial don't count against Free's monthly allowance, and you get Free's full credit allowance rather than waiting out the rest of the month.
You keep the leads, companies and campaigns you built during the trial. If you're above a Free limit — say you imported 900 contacts — you keep those too; you just can't add more until you upgrade or free up room.
Enrichment you already requested during the trial still completes, and it doesn't cost you anything extra afterwards. The credits were set aside when you confirmed it.
Flinter Credits
Credits are what you spend on work that requires AI. Two things consume them:
- AI drafting — 5 credits per email. Charged when Flinter successfully writes an email for a campaign position set to AI. Positions set to Template cost nothing, because no AI is involved.
- Lead enrichment — 50 credits per lead. Charged once per lead whenever the enrichment leaves that lead with signals to show — its own, its company's, or both. Covers the research on the person and any research on their company that it triggers. Re-enriching charges again, since the lead still has signals afterwards.
There are only two outcomes you aren't charged for:
- A lead that ends up with no signals at all isn't charged — nothing was found for the person, and their company has nothing either.
- An enrichment that errored — a timeout, a rate limit, or a lookup that failed outright — isn't charged, and Flinter retries it.
An AI-drafted email that failed to generate isn't charged either.
Credits don't roll over between cycles. When your allowance renews, your balance resets to the plan's allowance rather than adding to whatever was left.
Credits reserved for work in progress
When you start something that will cost credits, Flinter sets that amount aside immediately rather than waiting for the work to finish. Enrichment runs in the background and can take up to half an hour to start, so reserving up front is what stops a second request from spending credits the first one already needs.
This is why your available balance can be lower than "allowance minus spent." The Plan & Usage panel shows how much is currently reserved when there is any. Once the work resolves, you're charged for what actually succeeded and the rest goes straight back.
For example, with 1,000 credits available:
- You select 10 leads and confirm the enrichment. That's 500 credits (10 × 50), set aside immediately — your available balance reads 500, with 500 reserved.
- The research runs. Seven leads turn up signals; three turn up nothing.
- You're charged 350 for the seven that worked. The 150 held for the other three is returned.
You end with 650 available, having spent 350. During step 2 your balance showed 500 rather than 650 — the difference was reserved, not spent, which is what stops a second enrichment from committing credits the first one still needs.
When you reach a limit
Each limit does something different, and it's worth knowing which is which.
Running out of credits stops new AI drafting and new enrichment. It does not stop sending — anything already written has been paid for and goes out on schedule. Campaigns stay active and start drafting again on their own as soon as credits are available.
Reaching your monthly email limit stops sending for the rest of the month. This is the only limit that stops sending.
Reaching your active contacts limit means no more leads can be enrolled until you free some slots. Leads already in campaigns keep running.
Reaching your uploaded contacts limit means no genuinely new email addresses can be imported.
Running out of credits and reaching your email limit look similar from the outside but behave in opposite ways. Out of credits: sending continues, new drafting stops. At the email limit: sending stops.
Uploaded vs active contacts
These count different things, and the difference matters when you're near a limit.
Uploaded contacts is every lead that has ever been imported into your workspace. Re-importing an email address you already have doesn't count again — Flinter recognises it and updates the existing lead instead of creating a second one.
Active contacts is the number of leads that are in at least one campaign right now, whatever their status in it. A lead in three campaigns still counts once.
Removing a lead from every campaign it's in frees its active slot without deleting it from your workspace — it stays on the Leads page and stays available to enroll again later. That's the way to make room under the active limit.
Moving to the Free plan
You can move to Free at any time from Settings → Plan & Usage. Before it's scheduled, Flinter tells you exactly what will change, because some of it can't be undone by upgrading again:
- Free includes one sender mailbox. Your other connected mailboxes are disconnected, and the one you've used most recently is kept.
- Leads mid-sequence are paused where they are. They aren't moved to the remaining mailbox — a follow-up has to come from the same address the prospect already heard from, so a lead emailed from a disconnected mailbox stops instead.
- Approved emails that haven't sent yet won't send. They were written for a mailbox that's going away.
- Lead enrichment ends, and sending is capped at 500 emails a month.
Your leads, companies, campaigns and their history stay with you, and reconnecting a mailbox later restores it with its history intact.
The change takes effect at the end of your current billing period, not immediately — you keep everything you've paid for until then. Until it does, the Plan & Usage panel shows the date your plan ends and a Keep my current plan link to call it off.
You can also cancel from Manage billing, which does the same thing: your plan runs to the end of the period you've paid for and the workspace moves to Free after that. Either way it shows up in both places.
Checking where you stand
Open Settings and look at Plan & Usage at the top. It shows your plan, and a meter for each of the four limits: Flinter Credits, Emails sent this cycle, Active contacts, and Uploaded contacts. Each meter says what happens if you reach it.
If you're on a trial, that panel also shows how many days are left and which plan you'll move to.
Upgrading
Open Settings → Plan & Usage. Under Upgrade you'll find a button for each plan you can move to, and a monthly / annual switch above them. Pick the billing option first — the buttons follow it, reading Upgrade to Lite (monthly) or Upgrade to Pro (annual) and so on.
The button hands you to our payment provider's checkout page, where you'll see the price and pay. Once the payment goes through, your new limits apply and your billing cycle starts from that moment — so your fresh allowance of emails and credits is available straight away, not at the start of next month.
Your plan changes when the payment actually completes, not when the checkout page redirects you back. If the panel still shows your old plan for a few seconds after paying, reload it.
Switching between paid plans
Already on Lite or Pro? The same panel shows Switch to Lite (monthly), Switch to Pro (annual) and so on instead. Flinter shows you what it costs before anything is charged, and the two directions behave differently on purpose:
- Moving up takes effect immediately. You're charged for a full period of the new plan, and credited for the unused part of your current one — so your billing date restarts that day and your new allowance is available straight away. It is not a fraction of the difference: the credit shrinks as your current period runs down, so upgrading early in a cycle costs noticeably less than upgrading near the end of one. Flinter shows you the exact amount before anything is charged.
- Moving down takes effect at the end of your current billing period. You keep the plan you've paid for until then, and nothing is charged or refunded.
Because moving down can leave you over the smaller plan's limits, check the meters before you confirm — the same things listed under Moving to the Free plan apply if you end up over the mailbox limit.
Plan prices don't include local taxes such as VAT or GST. Those are calculated from your billing country and shown on the checkout page and on every invoice.
Payment methods, invoices and receipts
Settings → Plan & Usage has a Manage billing button. It opens your billing account, where you can update your card, see your billing history and download invoices.
If a payment fails
Your workspace pauses — it doesn't get downgraded. That distinction matters: a card failing isn't a decision you made, so you keep your plan and your limits, and outbound work simply stops.
While a workspace is paused:
- Drafting, enrichment and sending stop.
- Replies and bounces are still tracked, so nothing goes unrecorded for email you've already sent.
- Nothing is deleted. Your leads, companies, campaigns and connected mailboxes stay exactly as they are.
A banner appears at the top of the app with an Update your payment method link. Updating your card there settles what's owed and everything resumes where it left off — leads carry on from the step they stopped at. We'll also email you while the workspace is paused.
Don't leave a paused workspace indefinitely. Sending stops, so any campaign in flight goes quiet mid-sequence — prospects who were mid-conversation just stop hearing from you.